Description

Inform Diagnostics, a Fulgent Genetics Company, is a leading national pathology laboratory, headquartered in Irving, Texas, with additional state-of-the-art laboratories in Boston, New York City, and Phoenix. With unparalleled quality and experience, Inform Diagnostics provides reliable, high-quality diagnostic services in various subspecialties. The company is profoundly impacting patient care, one diagnosis at a time.

Manager - Support Services provides supervision, leadership, and coaching for transcription and data entry employees. Responsible for ensuring the department is performing at the level it should be, meeting all goals, and the quality of results being reported are at the appropriate level. This position resolves any professional conflicts. Work with upper management to ensure all policies and procedures are carried out and that their unit meets all necessary regulatory guidelines.

• Provides supervision, leadership, and coaching for Data Entry, Transcription, Report Production, Specimen Processing Supervisor, and Support Services Supervisor.
• Oversees teammates, allocates, monitors, and evaluates the work of personnel. 
• Evaluates quality transcription work, editing, and quality check.
• Evaluates quality data entry accessioning work and quality check.
• Distributes reports within 24/48 hours to include mailing outside referral reports.
• Interacts with technical staff and supervisors to resolve challenges that may arise.
• Review of quality control records, proficiency testing results, and preventative maintenance records;
• Direct observation of performance of instrument maintenance and function checks; assessment of problem-solving skills.
• Regulates all Quality Assurance (QA)/Quality Inspection (QI)/Quality Control (QC) to ensure laboratory standards and regulations are maintained.
• Oversees the selection, training, mentoring, and performance evaluation of the lab team.
• Resolves employee relations issues and recommends disciplinary action when required. Initiates disciplinary action when control results exceed defined acceptance limits.
• Acts as final point of contact on technical, procedural, and policy questions. Keeps team informed of new processes and general updates.

Qualifications

Requirements:

• High School diploma or equivalent required; Bachelor’s degree in science preferred
• 7 years’ experience in an anatomical pathology laboratory; three to five plus years experience in a supervisor capacity required
• Educational courses in general medical and general office procedures are preferred.
• Excellent leadership and communication skills.
• Ability to lead a fast-paced, metrics-driven team.
• Maintain a high level of personal accountability and have sound problem-solving skills. 
• Strong leadership, motivation, and organizational skills. 
• Ability to thrive in a team and service-oriented environment.
• Must maintain a professional demeanor in interactions with physicians and lab personnel
• Visual acuity (including color discrimination), auditory, and skill dexterity to distinguish fine detail.
• Must possess the ability to sit and/or stand for long periods of time.
• Must possess the ability to perform repetitive motion.

At Inform Diagnostics, a Fulgent Genetics Company, we celebrate, support, and thrive on our differences. We are proud to be an equal-opportunity workplace and an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

This description only includes the general content for this job and does not restrict the company from assigning or reassigning duties or responsibilities at any time.